Shipping policy

Processing Time

Orders are processed within 1–3 business days. You will receive a tracking number once your order ships.

Shipping Carriers

We ship via trusted carriers depending on your location and order value.

Signature Requirement

All gemstone orders require an adult signature upon delivery. This protects both you and us. Packages will not be left unattended.

Insurance

Every shipment is fully insured against loss or damage at no extra cost to you.

International Orders

Buyers are responsible for any customs duties, taxes, or fees imposed by their country. We cannot mark items as “gifts” or undervalue them.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours with photos. If a package is lost in transit, we will file an insurance claim on your behalf.